If not the drive belt is the next suspect and finally the motor itself.
Dyson carpet roller not working.
Under the cleaner head by the soft roller locate the fastener.
The carpet indicator should be below the word carpet.
Tilt the vacuum back from the upright position to its flat position on the floor and turn it onto it s side.
Remove the brush bar from the cleaner head and clear away any hair or fibres.
Make sure to end on the carpet selection.
Using a coin turn the fastener anticlockwise a quarter of the way to unlock the end cap and slide it up to remove.
If this does not work refer to the brush roller troubleshooting section.
It may not be a direct contact with water for example when vacuuming pet hair that is slightly damp this moisture will combine with the dust in the cyclone causing the smell.
Please turn off and unplug the machine before attempting to remove a blockage.
Get expert help troubleshooting from dyson to get the most out of your machine.
Click the carpet to bare floor adjustment back and forth about 5 times.
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To get your vacuum cleaner brush bar spinning freely again and to ensure your dyson machine is working at maximum efficiency select your machine below.
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A damp or musty smell is caused when dust in the cyclone has come into contact with water.
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When the brush bar won t spin and you re operating the vacuum cleaner in the proper way the problem could be simply that it s clogged with hair.
Select your location close location selector.
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Wash the filters and clean the bin and cyclone.